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Your honest feedback helps Wild Alchemy provide clearer communication, more dependable service, safer and more individualized care, and better support for both ends of the leash. Positive experiences and frustrations are equally valuable. You may respond anonymously, and nothing will be shared publicly without your permission.

About Your Experience

Did you complete the service or program you originally planned?
Yes
Mostly
Partially
No

Service Quality

For the following questions, 1 means very dissatisfied and 5 means excellent.

Punctuality and reliability
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Ease of scheduling
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Response time and availability
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Clarity of communication, expectations, and next steps
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Professionalism and respect
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Individual attention to you and your dog
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Your dog’s safety and wellbeing
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Quality of training, care, and owner education
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Consistency and follow-through
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Value for the price
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Progress toward your goals
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable
Overall experience
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable

Expectations and Frustration

How well did the service you received match what was initially explained or promised?
Exceeded expectations
Fully matched
Mostly matched
Partially matched
Did not match
If you raised a question or concern, how satisfied were you with how it was handled?
1 — Very dissatisfied
2
3
4
5 — Excellent
Not applicable

Results and Your Relationship

How confident did you feel continuing the work at home?
1 — Not confident
2
3
4
5 — Very confident
Not applicable

Recommendation and Client Story

How likely are you to recommend Wild Alchemy to someone you care about?
0
1
2
3
4
5
6
7
8
9
10
May Wild Alchemy share your response exactly as written?
Yes, with my first name and dog’s name
Yes, anonymously
Please contact me for approval first
No, keep my response private
If your answers contain the pieces of a strong client story, may Wild Alchemy create a draft using only your own words and send it to you for approval?
Yes
No
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